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covid curbside service

Curbside Veterinary Service

Due to the current Covid-19 pandemic, we are currently offering curbside veterinary service.  Only staff members are permitted inside the building.  Our goal is to try to limit potential exposure to our clients, staff, and their families.  

 

Upon arrival for your pet's scheduled medical or surgical appointment, please call us at (217) 854-4541 or text (314) 292-9442 to check in and remain in your vehicle.  A technician will discuss your pet's needs or problems by phone when you arrive.  One of our technicians will then come to the parking lot to escort your pet into the building for an evaluation while you remain in the vehicle.  After Dr. Sandino or Dr. Reed evaluates your pet, you will receive a phone call to discuss our recommendations and a plan.  Consent for diagnostics and treatment will be authorized by this phone call.  Once the care of your pet has been completed, we will call to discuss the discharge process and payment may be collected via phone.  Afterwards, your pet will be returned to you by the veterinary technician involved in his or her care.  

 

For prescription medication refill or food pick-up at the clinic, please call ahead or text to allow us time to prepare the order.  You may pre-pay over the phone.  Please call us at (217) 854-4541 or text us at (314) 292-9442 whenever you arrive in the parking lot and we will bring the medication to your vehicle or can meet you at the window to the right of the front door.  Please note, this includes orders for daily medications as well as food, flea/tick preventatives, and heartworm preventatives.

 

If you prefer to have your pet's prescription or prescription food shipped to your home, please call and speak to one of our staff members about our online pharmacy.  The link to our online pharmacy is located on the clinic's homepage under "Home Delivery- pet medicaiton and nutrition" button.  You may also order your pet's Hill's Prescription Diet by clicking on the "Hills To Home" button.

 

Thank you for your patience and understanding as we work through these uncharted times.  Please feel free to call with any questions or concerns about the policy or regarding Covid-19 and your pet.